SMS , number masking system, direct forwarding list and more

We have been busy working on new features at Autoattend. All US phone numbers, and soon other countries, will now have SMS functionality. You can send and receive sms using the phone numbers you own at Autoattend.

Right from the dashboard, you now can send a SMS . The maximum character limit for a SMS is 160. So messages greater than 160 characters will be split and sent.

Incoming SMS to the phone numbers have an added feature. You can configure the incoming messages to be forwarded to another phone number, say your mobile.  This will be useful to get instantly notified. This setting is under Advanced Settings > Forward incoming sms to

All the SMS can be viewed and exported from SMS logs section. The status of each sms can be seen here. There can be cases when a sms status can be ‘failed’. It implies that either the receiver’s number does not exist or the receiver might have enabled DND for incoming SMS. The charges for the incoming and outgoing messages can be viewed in the pricing page.

 

Number masking system is another new feature that has been introduced recently. It is a simple feature where the caller id of the IVR can be hidden during transfer of calls. This can be a powerful feature when you want to setup a platform where the customer and the vendor shouldn’t know each other’s phone numbers. This setting is under Advanced settings > Caller id .

Direct forwarding list was another often requested feature from our customers. This feature enables the IVR owner to connect certain callers, directly to a preconfigured phone number without them going into the IVR menu. These callers’ phone numbers have to be configured in Advanced Settings > Direct forwarding list . 

In the above configuration, whenever the caller +12666966890 configured in the list ,calls the IVR phone number , he will be transferred to +12053901762.

All the above features will be available for all the plans in Autoattend.

New features – Direct call forwarding, call whisper, call recording

We have added new call forwarding features to all the IVRs . Now all incoming calls can be forwarded to another phone number without any prompts. This feature has been added as part of announcement.

This feature makes straightforward call forwarding possible without prompting the caller to press any keys in dial pad.

 

simple_call_forward

 

The other feature that all IVR users get is Call whisper. The receiver of the forwarded call can hear a preconfigured whisper text just before connecting to the caller of the IVR.

 

call_whisper

However this whisper will not be heard by the caller. It is exclusive to the called party.This usually helps the person receiving the call understand the context of the call better.The usual option of choosing the voice and accent apply to the whisper text as well.

The call whisper feature is available both at the announcement level and as well in the key configuration level.

We have also added call recording capabilities for either of the features. Again, this recording capability is available both at announcement and key configuration levels. The call recording kicks in after the call is transferred. As soon as the recording is completed, we send out a recording notification email to the IVR owner. The recording will also be available for download in the calls and recordings section of the IVR.