Brand new dashboard and analytics section refreshed

We have made a ton of changes on the dashboard that I daresay regular users of Auto attend application will hardly recognize the site.

autottend.com-dashboard

We are listing down all the historical data on the top strip – Total calls, incoming calls, outgoing calls and total billed minutes. These numbers tell you the data from day one when you started using our service.

Below it we display calls received , dialed out and recorded this month. For this graph, you can filter for the current week or the current month. Next to it we show the total minutes billed for the month in a pie chart.

If you would like to see a break up of calls received for previous months or a custom date range, head over to the analytics section. In addition to calls count, you get to see which key the caller often presses when he reaches your IVR.

autoattend.com-call_analytics

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Introducing browser dialer

We have just released a feature that will allow you to use the IVR phone numbers to make calls. Right from your browser, you can dial any number in the world.

dialer2

Once you have purchased our Gold plan, you will get the dialer in your IVR dashboard. You will be able to see a phone icon at the top . Click on it to pull out the dialer menu. You can choose the caller id from the list of your phone numbers before dialing out. The dialer is mobile and laptop friendly. So you can use the dialer on the go almost like a second phone.

As a token of gratitude, we have enabled the dialer feature for all existing customers. Call charges include a fixed price $0.0052 for every call and an outbound price based on the destination dialed. The outbound tariff for calling all destinations is available in the pricing section of your dashboard. The tariff is one of the cheapest in the market as well. Just take our word for it.

New features – Direct call forwarding, call whisper, call recording

We have added new call forwarding features to all the IVRs . Now all incoming calls can be forwarded to another phone number without any prompts. This feature has been added as part of announcement.

This feature makes straightforward call forwarding possible without prompting the caller to press any keys in dial pad.

 

simple_call_forward

 

The other feature that all IVR users get is Call whisper. The receiver of the forwarded call can hear a preconfigured whisper text just before connecting to the caller of the IVR.

 

call_whisper

However this whisper will not be heard by the caller. It is exclusive to the called party.This usually helps the person receiving the call understand the context of the call better.The usual option of choosing the voice and accent apply to the whisper text as well.

The call whisper feature is available both at the announcement level and as well in the key configuration level.

We have also added call recording capabilities for either of the features. Again, this recording capability is available both at announcement and key configuration levels. The call recording kicks in after the call is transferred. As soon as the recording is completed, we send out a recording notification email to the IVR owner. The recording will also be available for download in the calls and recordings section of the IVR.

 

 

 

 

Bring your own Twilio Number

We had been getting plenty of requests from customers for connecting an IVR to their existing twilio phone numbers. We just delivered the feature today.

This feature just costs a fee of $40/year. You get a fully fledged cloud IVR with all the features like speech-to-text, call forwarding , voice mails , multilevel submenus , custom audio playback, repeat menu, SMS to caller, call logs, call analytics and more. Your IVR gets immediately activated and will be live within seconds after completing the payment.

You just need to give us the twilio phone number , twilio account Sid and the auth token. You should be able to find the account Sid and the auth token in your twilio account’s dashboard.

Just follow these steps:

1)Sign up at AutoAttend and head over to the Dashboard. You should see 2 options for you there.

2)Choose the “Bring your own number” option and input the fields listed there.

3)Once done, it will redirect you to the paypal page for completing the payment.

4)Complete it and get your live IVR the next second.

The purchased IVR will now be in your dashboard and you can configure away to your heart’s content.