New features – Direct call forwarding, call whisper, call recording

We have added new call forwarding features to all the IVRs . Now all incoming calls can be forwarded to another phone number without any prompts. This feature has been added as part of announcement.

This feature makes straightforward call forwarding possible without prompting the caller to press any keys in dial pad.

 

simple_call_forward

 

The other feature that all IVR users get is Call whisper. The receiver of the forwarded call can hear a preconfigured whisper text just before connecting to the caller of the IVR.

 

call_whisper

However this whisper will not be heard by the caller. It is exclusive to the called party.This usually helps the person receiving the call understand the context of the call better.The usual option of choosing the voice and accent apply to the whisper text as well.

The call whisper feature is available both at the announcement level and as well in the key configuration level.

We have also added call recording capabilities for either of the features. Again, this recording capability is available both at announcement and key configuration levels. The call recording kicks in after the call is transferred. As soon as the recording is completed, we send out a recording notification email to the IVR owner. The recording will also be available for download in the calls and recordings section of the IVR.