When we started our product offering , we were focussed in acquiring customers based in the USA. So our billing system based on minutes was in line and worked perfectly for US based phone numbers.
Gradually as our customer base grew, we realized that we can no longer ignore international customers. The minutes based billing was not working for the customers based out of US. So we have now come up with the traditional credits based billing system replacing the old call/minutes balance. Each IVR purchased henceforth will be having a credit balance.
We offer 3 credit packs for each IVR – $9.99 , $19.99, $ 49.99 . Recharging the IVR with these credit packs updates the credit balance of the IVR. For every incoming call and call transfer, the credit balance will be deducted. We haven’t yet introduced auto recharge option if the credit balance runs low. However we do send alert emails if the credit balance runs less than $1. Hence we strongly suggest our customers to recharge with $49.99 credit pack for having a stable IVR system.
We have made the billing more transparent by displaying the cost of each call under calls and recordings section of the IVR. The pricing section in the admin panel has been updated with the latest call pricing list. Please remember that the call pricing is dynamic and liable to change.