Business hours

We have finally released the business hours feature for your IVRs at AutoAttend. You can configure the business hours from advance settings link inside your IVR.

Setting up is pretty simple. Pick your time zone, and then choose the day and time of business.

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By default, the business hours is assumed to be Every day all day. This translates to the IVR being available at any time irrespective of the day or time in the week.

Let’s suppose you have set your business hours as 8 AM to 8 PM from Monday through Friday, this will mean the IVR is available only during these hours in the weekdays. Any call outside the business hours is termed as after hours calls.

For after hours, you have the option of either uploading a recording which will be played back to the caller , or setting a simple text which will be played back in a robotic voice to the caller.

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