Gone are the times when each office had its own Receptionist. Startup teams and businesses are now very dynamic with small group of people managing all tasks. So the concept of a receptionist who will answer calls and route them to appropriate people seems so out of fashion. Surely there has to be a solution.
Well, what if a business decides to expand its customer support infrastructure ? They know that customers are going to call them but they don’t see a huge surge in call traffic. Would hiring couple of people to handle customer calls be an optimal solution when the company is looking to minimise operational expenditure and maximise customer satisfaction? There has to be a straight forward , no-nonsense way to solve this conundrum.
We as an organisation all have tough time keeping track of our customer calls and their grievances, don’t we? Won’t it be nice to have all the call analytics for decision making? There has to be some application to help out.
Voicemails are getting expensive these days and there is no bloody way to survive without it. Sheesh. Business or as a person , we got to have voicemail feature. What if a person calls after office hours? What if I as a business owner wants to hear the grievance of a customer who called last month ? Man, I would love to have some way to handle these things.
Enter AutoAttend .
This is the cloud IVR solution everyone has been waiting for. A no-nonsense virtual receptionist that takes care of all your inbound calls and take actions based on the rules set. There are great options like text to speech , play greeting, call recording, transfer calls and more. Autoattend not only saves time but also gives a professional outlook to very modest commercial establishments. Think of a pizza diner that employs just 5 people, Won’t the customers be impressed when they get to hear automated voice reading out menus and recording their orders?
The best part of AutoAttend has to be the pricing. An Auto Attendant (IVR) with all the power packed features can be purchased for as low as $5.99 per month.